Linbellu · Happiness delivered.

Terms & conditions

Local review draft · Updated 29 October 2026. Business identity and commercial details must be completed by Linbellu before publication.

1. About these terms

These terms cover use of this website and enquiries for Linbellu gifts. Linbellu is based in Silvervalley Estate, Krugersdorp and serves major areas across Gauteng. Contact lindie@linbellu.co.za. The legal supplier name, registration details where applicable, physical service address and required supplier disclosures must be supplied with the final terms and quotation before an order is accepted.

2. Enquiries and orders

This website showcases collections and accepts enquiries by email. Browsing or sending an enquiry does not place an order. Products, quantities, customisation, total price, payment arrangements and estimated delivery must be agreed in a written quotation and order confirmation. Linbellu will confirm acceptance in writing.

3. Prices and payment

Prices are quoted in South African rand. Your quotation must state applicable VAT treatment, delivery charges, customisation charges, any deposit and the balance due date. No payment is collected on this website. Use only payment details confirmed by Linbellu and independently verify any request to change banking details.

4. Photographs and availability

Collection and lifestyle photographs illustrate gifting styles and do not guarantee that every pictured item is currently available or included. Your written confirmation identifies the agreed contents, sizes, colours and packaging. Any proposed substitution that changes the agreed order will be discussed with you before fulfilment.

5. Personalised and branded orders

Available branding options, minimum quantities, artwork requirements, setup costs and lead times are confirmed per quotation. You must have permission to use supplied artwork and logos. Please check written artwork proofs carefully before approval. Any approval process does not remove your rights relating to defective goods or incorrect fulfilment.

Artwork, samples and production approval

Branding proposals are subject to the suitability of the chosen product, available methods and agreed artwork. Any sample, setup fee, proof process, placement, dimensions and permitted variations must be agreed in writing. Screen colours and photographs may differ from physical materials. Ask about a physical sample if exact colour or finish matters. Customer approval does not excuse defective work or remove statutory rights. Changes after artwork approval may affect costs and timing and require written agreement.

Contact channels and quotations

You may enquire by email or WhatsApp on 082 821 7452. A chat message or social-media exchange is not, by itself, confirmation of product availability or acceptance of an order. Ask for the final quotation, agreed artwork where applicable and written order confirmation. Response times vary; no instant response or fixed turnaround is promised by the website.

6. Delivery

Delivery availability, cost, destination and estimated dates are confirmed before ordering. Give accurate recipient and contact details and tell us about time-sensitive occasions. Contact Lindie promptly if an order is delayed, damaged or missing. Any additional delivery charges must be agreed and lawful; statutory rights remain unaffected.

7. Changes and cancellation

Email cancellation or change requests as soon as possible. Any lawful, reasonable cancellation charge will depend on the order, work already undertaken and applicable law, and will be explained. Cooling-off rights may apply to qualifying electronic or direct-marketing transactions. Statutory exceptions may apply to personalised, perishable or other specified goods. A custom order is not a blanket waiver of consumer rights.

8. Returns, defects and refunds

If goods are unsafe, defective, incorrectly supplied or do not meet applicable statutory standards, contact Lindie with your order details and a description of the issue. We will arrange an appropriate remedy in accordance with applicable law. This includes rights under the Consumer Protection Act where it applies, including the six-month implied warranty for qualifying defective goods and the applicable repair, replacement or refund remedies. Qualifying electronic transactions may carry a seven-day cooling-off right under the Electronic Communications and Transactions Act, subject to its scope and exceptions. Where that right applies, refunds are due within the statutory period. No provision of these terms limits a mandatory right.

9. Food, allergies and product care

Ask about ingredients, allergens, expiry dates and care requirements before ordering if these matter to your recipient. Follow manufacturer labels and storage instructions. Photographs are not a complete ingredient or allergen statement. Please do not send medical or other sensitive recipient information unnecessarily.

10. Website content and privacy

Linbellu branding, photographs and content may not be reused without the relevant rights holder’s permission. Personal information is handled as described in our privacy notice. Reasonable efforts are made to keep website information accurate; confirmed order terms and applicable consumer rights govern purchases.

11. Disputes and applicable law

South African law applies. First email Lindie so we can try to resolve a concern. This does not prevent you from approaching an appropriate consumer body, regulator, ombud or competent court, or exercising any statutory remedy. No term excludes liability that cannot lawfully be excluded.